Long-term Care With
Stag Assist
Stag Assist & Stag Assist+ Maintenance And Warranty Packages
At Stag Solar, we understand the importance of maintaining your solar system’s efficiency and ensuring its longevity. That’s why we offer two comprehensive maintenance and warranty packages: Stag Assist and Stag Assist+. These services are designed to give you peace of mind and keep your system running smoothly.
Stag Assist Pricing
For a low monthly fee, Stag Assist offers ongoing technical support and covers any labour costs associated with the replacement or repair of faulty hardware still under the manufacturer’s warranty. We will laso handle all liason with the manufacturer for such replacements. This includes all major components below the roof, such as inverters, batteries, cabling, and connections.
Stag Assist+ includes all the benefits of Stag Assist, with additional coverage for labour costs associated with repair or replacement of hardware installed above the roof that is still covered by a manufacturer warranty.
Select Your Level Of Stag Assist:
Key Features Of Stag Assist
Below The Roof Hardware
Labour, shipping and admin costs covered for repair or replacement of all major components below the roof, such as inverters, batteries, cabling, and connections (Still under manufacturer warranty).
Labor And Shipping Costs
Covers all labor and shipping costs associated with the repair or replacement of any product failures within its warranty period.
3-Yearly Check-Up
Includes a comprehensive check-up every 3 years for the electrical elements of the installation, ensuring everything is functioning correctly. This service, normally valued at £195 + VAT, is included free of charge.
Active System Monitoring
Offers weekly remote system checks for any errors or faults. We typically identify issues before you notice them and will contact you to arrange any further investigation or repair.
Office Hours Phone & Email Support
Available from 8 AM to 5 PM, Monday to Friday, for any assistance you might need, such as app downloads on new devices, Wi-Fi reconfiguration, or advice on supplier tariffs.
Additional Features Of Stag Assist+
Above The Roof Hardware
This gives cover for the labour element of repair or replacement of hardware covered by a manufacturer warranty above the roof. Equipment such as panels, optimisers and micro inverters .
EV Chargers
We will provide technical and maintenance support for any Electrical Vehicle Charge Point that we have installed and that is still in warranty with the manufacturer.
WiFi Re-Configuration
Changed your WiFi network router? No problem. One of our engineers will be out to get your system back online as soon as possible.
Stag Assist Does Not Cover:
Faulty Hardware Outside Of Warranty
Stag Assist and Stag Assist+ are service contracts. Faulty hardware not covered by a manufacturers warranty can be replaced but equipment costs will be chargeable.
Lost Revenue
Stag Assist and Stag Assist+ provide SLA’s which we aim to work within. We cannot control Manufacturer lead times. No offer for compensation of lost revenue is offered or implied for members of this scheme.
Damage Caused By Customer
If your system is damaged or becomes faulty due to the actions of yourself or someone else, Stag Assist does not cover the cost of replacement or repair.